Need help?

If you've had a mishap with your device, please read the information below and follow the relevant instructions.

Please remember as part of the claim process you will be asked to provide a valid proof of purchase such as a till receipt or despatch note.


Has your device stopped working because of accidental damage?

For example:
- It has been physically damaged e.g. the screen or back has been cracked or the device is in more than one piece.
- It has suffered water/liquid damage e.g. a drink got spilled on it or it has fallen into water.

Please note
- Replacement devices issued following a successful claim may come from new or refurbished stock.
- We will not be held responsible for any device delivery failures as part of the claim process other than those to the address registered against your Accidental Damage Cover policy.


Does your device have a software or hardware fault and isn't working properly?

For example:
- The speakers have stopped working or it won't charge.
- It keeps freezing, turns itself off or certain apps won't work.


Please call our Accidental Damage Cover claims team
on 0844 3222660.

Lines are open 9.00am – 6.00pm, Monday – Saturday and 10.00am – 4.00pm on bank holidays.

Please visit samsung.com/uk/support
or call 0330 SAMSUNG (7267864)